1. Collection, Use and Sharing of Personal Information

Collection of Personal Information

We may collect any or all of the information via both automated means such as communications profiles and cookies. Personal information you give us depends on the type of service, support, or sale inquiry and may include your name, address, telephone number, fax number, email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, or other payment information. All sensitive information is collected on a secure server, and data is transferred securely. When you interact with our Website and/or avail of our Services, we may collect the following:

• Log Files: This includes, but is not limited to, the files that record events that occur in connection with your use of the Website. These are created when you view content or otherwise interact with the Services.
• Contact Information: This includes, but is not limited to, your name, email address, physical address, nationality or citizenship, and country of residence.
• Financial Information: This includes, but is not limited to, your network address, cryptocurrency wallet information and balances, transaction history, trading data, trading history, and associated fees paid.
• Transaction Information: This includes, but is not limited to, the transactions you make on our Services, such as the type of transaction, transaction amount, and timestamp.
• Correspondence: This includes, but is not limited to, your feedback, questionnaire and other survey responses, and information you provide to our support teams, including via our help chat or social media messaging channels.
• Online Identifiers: This includes, but is not limited to, your username, geographical location or tracking details, browser fingerprint, operating system, browser name and version, and internet protocol (IP) addresses.
• Usage and Diagnostics Data: This includes, but is not limited to, conversion events, user preferences, crash logs, device information and other data collected via cookies and similar technologies.
• Information We Get from Others: This refers to any information about you from other sources as required or permitted by applicable law, including public databases. We may combine the information collected from these sources with the information we get from this Website in order to comply with our legal obligations and limit the use of our Services in connection with fraudulent or other illicit activities.
• Information from Cookies and other Tracking Technologies: We, and third parties we authorize, may use cookies, web beacons, and similar technologies to record your preferences, track the use of our Websites, including our mobile applications, and collect information about the use of the Services, as well as about our interactions with you. This information may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, device information, date or time stamp, and clickstream data, and information about your interactions with the communications we send to you. We may combine this automatically collected log information with other information we collect about you. We will only strictly use necessary cookies in connection with the Website and Services. For the avoidance of doubt, we use cookies that are essential for you to browse the Website and use the Website’s features, including accessing secure areas of the Website. You can choose to disable cookies, however, in such circumstances you will not be able to use parts of the Services which require cookies to be active.

Use of Personal Information

We may use your personal information for billing purposes and to provide service and support to our other users and customers. We may also study this information to determine our customers’ needs and provide support for our customers. All reasonable precautions are taken to prevent unauthorized access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Traderverse may also email you its monthly newsletter to the primary contact email you provide us on file, but you are able to opt out of this newsletter at any time.

In order to improve user experience and for website optimization, and to facilitate our internal analysis, we may likewise: (1) store your cookie consent state for the current domain; (2) register data or information regarding any on-site behavior or actions taken; and (3) collect data or information from your navigation and/or interaction in the Website. We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. It is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and applications.

Additionally, your internet browser has the in-built facility for storing small text files called “cookies” that hold information which allows a website to recognize your account. We use cookies to save your preferences and login information and provide personalized functionality. You can reject cookies by changing your browser settings, but be aware that this will disable some of the functionality on the Website.

Artificial Intelligence and Analytics

Traderverse may employ artificial intelligence, machine learning, and analytics systems (“AI Systems”) to enhance user experience, provide recommendations, and analyze trading patterns. By using our Services, you acknowledge and agree that your data may be processed by these AI Systems. We may use AI Systems to:

• Analyze your trading history, portfolio composition, and platform activity;
• Generate personalized recommendations and content;
• Assess user credibility and assign badges or rankings;
• Detect unusual patterns that may indicate fraud or market manipulation;
• Improve platform functionality and user experience; and
• Generate aggregated insights about trading trends and behaviors.

You understand that AI-generated recommendations are not financial advice and that AI Systems may have limitations and biases. We implement reasonable safeguards to protect privacy when using AI Systems, but cannot guarantee that such systems will be error-free.

Sharing and Disclosure of Personal Information

As a matter of principle, we do not sell, rent, exchange, share or otherwise disclose your personal information to third parties for marketing purposes. If we share or disclose information that we collect, we do so in accordance with the practices described in this Privacy Policy. The categories of parties with whom and instances where we may share your personal information include, but shall not be limited to:

• Affiliates: We share information with our affiliates and related entities, including where they act as our service providers.
• Service Providers: We share information with third-party service providers for business purposes, including fraud detection and prevention, security threat detection, payment processing, customer support, data analytics, information technology, storage, and transaction monitoring. The Company shall require its service providers to abide by this Privacy Policy. All service providers that we engage with are restricted to only utilizing the information on our behalf and in accordance with our instructions.
• Professional Advisors: We share information with our professional advisors for purposes of audits and compliance with our legal and regulatory obligations.
• Merger or Acquisition: We share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
• Security and Compelled Disclosure: We share information to comply with the law or other legal process, and where required, in response to lawful requests including to meet national security or law enforcement requirements by public authorities, law enforcement agencies, data protection authorities or regulatory agencies, or government officials.
• Facilitating Requests: We may share information about you at your request or instruction.
• Consent: We may share information about you with your consent.
• Other Legitimate Purpose: We may share your information to pursue the Company’s legitimate purposes and for the conclusion or the performance of a contract or for the provision of the Services.

Notwithstanding the above, we may share information that does not identify you (including information that has been aggregated or de-identified), except as otherwise prohibited by applicable law.

Retention Period

We store and retain personal information you have provided for as long as necessary for your continued use of the Services, pursuant to your contract with us, and in compliance with applicable laws and regulations.

2. Third Parties and Processors

We may integrate technologies operated or controlled by other parties into parts of the Services. For example, the Services may include links that hyperlink to websites, platforms, and other services not operated or controlled by us. When you interact with other parties, including when you leave the Site, the other parties may independently collect information about you and solicit information from you. The information collected and stored by other parties remains subject to their own policies and practices, including the information they share with us, your rights and choices on their services and devices, and whether they store information anywhere in the world. We do not control such other parties or any of their content. We shall not be held liable or be responsible for the contents and privacy policies of or services provided by the other parties. We encourage you to read and familiarize yourself with their privacy policies and terms of use.

3. Data Security

We implement and maintain reasonable administrative, physical, and technical security safeguards to help protect your personal information from outside attacks or threats, loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Nevertheless, we do not provide any guarantee regarding the effectiveness of these protective measures or our ability to prevent other parties, acting unlawfully, from gaining access to your personal information. You are responsible for all activity on the Website.

4. International Transfer

As Traderverse is based in the United States, all information processed by us may be transferred, processed, and stored in the United States. In any case, endeavor to safeguard your information consistent with the requirements of applicable laws. For our European users, our legal basis for processing your personal data is Article 49 of the General Data Protection Regulation (GDPR). Information collected through the Services may be transferred to, processed, stored, and used in the European Economic Area (“EEA”), the UK, and other jurisdictions. Data protection laws in the EEA, the UK and other jurisdictions may be different from the laws of your country of residence. Your use of the Services or provision of any information, therefore, constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your personal information in the EEA, the UK and other jurisdictions as set out in this Privacy Policy.

5. Your Rights as a User

If you are a user of our Website, you have certain rights regarding your personal information under applicable privacy laws. These rights may include:

• Right to Access or Know: You have the right to request access to the personal information we collect, use and maintain about you, including categories and specific pieces of information.
• Right to Correction or Rectification: You have the right to request that we correct or update any inaccurate or incomplete personal information we maintain about you.
• Right to Deletion or Erasure: You have the right to request that we delete your personal information, subject to certain legal exceptions and retention requirements.
• Right to Restrict Processing: You have the right to request that we limit how we use and disclose your personal information for specific purposes.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including processing for direct marketing purposes.
• Right to Withdraw Consent: Where our processing of your personal information is based on your consent, you have the right to withdraw that consent at any time.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
• Rights Regarding Automated Decision Making: You have rights related to automated individual decision-making and profiling that has legal or similarly significant effects on you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties.
• Right to Limit Use of Sensitive Information: You can request limitations on the use and disclosure of sensitive personal information.

To exercise any of these rights or if you have questions about how we handle your personal information, please contact us at privacy@traderverse.io.

6. Specific Disclosures and Notices

Specific Notice to California Residents (“CCPA Notice”)

The California Consumer Privacy Act of 2018 (“CCPA”) requires certain businesses to provide a CCPA Notice to explain how a company collects, uses, and shares personal information of California residents and the rights and choices offered regarding the handling of such data or information.

• Privacy Practices: We will not sell your personal information or “personal information” as defined under the CCPA.
• Privacy Rights: The CCPA gives individuals the right to request information about how the Company has collected, used, and shared your personal information and gives you the right to request a copy of any information that we may have stored or maintained about you. You may also ask us to delete any personal information that we may have received about you. The CCPA limits these rights, for example, by prohibiting us from providing certain sensitive information in response to access requests and limiting the circumstances under which we must comply with a request for deletion of personal information. We will respond to requests for information, access, and deletion only to the extent that we are able to associate, with a reasonable effort, the information we maintain with the identifying details you provide in your request. If we deny the request, we will communicate this decision to you. You are entitled to exercise the rights described above free from discrimination.
• Submitting a Request: You can submit a request for information, access, or deletion to privacy@traderverse.io
• Identity Verification: The CCPA requires us to collect and verify the identity of any individual submitting a request to access or delete personal information before providing a substantive response.
• Authorized Agents: California residents can designate an “authorized agent” to submit requests on their behalf. We will require the authorized agent to have a written authorization confirming their authority.

Additional Disclosures for European Union Data Subjects or User

We will process your personal information for the purposes described above, as applicable. Our justifications and bases for processing your personal information include: (1) you have given consent to the process to us or our Service provides for one or more specific purposes; (2) processing is necessary for the performance of a contract with you; (3) processing is necessary for compliance with a legal obligation; and/or (4) processing is necessary for any legitimate interests pursued by us or a third party, and your interests and fundamental rights and freedoms do not override those interests. Your rights under the GDPR include the right to: (1) request access and obtain a copy of your personal information; (2) request rectification or deletion of your personal data; (3) object to or restrict the processing of your personal information; and (4) request portability of your personal information. Additionally, you may withdraw your consent to our collection at any time. Nevertheless, we cannot edit or delete information that is stored on a particular blockchain. Information such as your transaction data, blockchain wallet address, and assets held by your address that may be related to the data we collect is beyond our control.

To exercise any of your rights under the GDPR, please contact us at privacy@traderverse.io. We may require additional information from you to process your request. Please note that we may retain information as necessary to fulfill the purpose for which it was collected and may continue to do so even after a data subject request in accordance with our legitimate interests, including to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

7. Changes to the Privacy Policy

Sometimes we need to make changes to this Privacy Policy to reflect our current practices. We will take reasonable steps to let you know about changes via our Website. If you are a registered user, we will notify you via email if significant changes are being made to the Privacy Policy using the email address you provided us when you signed up. Alternatively, if permissible under the applicable data privacy law as a valid form of notification, we may also make the changes or updates to our Privacy Policy publicly available in our Website. If you continue to use our Website or Services after the notification, we will regard this as your acceptance of our privacy practice.

8. Contact Us

If you have any requests pursuant to the above provisions, questions or comments about this Privacy Policy, our data practices, or our compliance with applicable law, please contact us by email at: privacy@traderverse.io.